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SETTING UP LANTASTIC V6.0 AND WINDOWS 95 ON THE SAME COMPUTER
=============================================================
(C) 1995 Artisoft, Inc. All rights reserved. Artisoft and LANtastic are
registered trademarks of Artisoft, Inc. Microsoft and Windows are registered
trademarks of Microsoft Corporation. Other brand names and product names are
trademarks of their respective companies.
WARNING! Read this file to avoid setup problems
===============================================
Even if you're familiar with LANtastic and Windows 95, it's very important
to follow all the special installation and setup steps in this file - not just
the on-screen instructions.
LANtastic Operability with Windows 95
=====================================
LANtastic V6.0 and LANtastic Power Suite have been tested and documented
for operation with some limitations on systems running in the Windows 95
environment. Artisoft has also worked closely with its customers and
resellers, and has determined that LANtastic will operate on Windows 95
systems under most circumstances. We're aware of several
configuration-dependent compatibility issues involved with running in the
Windows 95 environment (such as incompatibilities encountered with certain
hardware configurations, print drivers, disk drivers, and intermittent
memory errors when printing graphics or large fonts). These are largely due
to LANtastic running on Windows 95 in DOS emulation mode.
Free LANtastic 32-bit Client for Windows 95 Software
----------------------------------------------------
In early- to mid-October, Artisoft will provide a thoroughly tested and
documented LANtastic 32-bit Client for Windows 95, which directly addresses
compatibility issues. This software will be available to all LANtastic,
LANtastic Power Suite and Simply LANtastic customers at no charge from our
World Wide Web server, CompuServe forum, BBS or FTP server. The LANtastic
32-bit Client for Windows 95 will provide users who are adding Windows 95
platforms to their LANtastic networks or who are migrating existing
LANtastic workstations to Windows 95 with complete, 32-bit client access
to all resources on their LANtastic network.
At this time, Simply LANtastic, Home Network and LANtastic V5.0 aren't
supported on platforms running Windows 95. However, Windows 95 platforms
will be able to access these LANtastic versions' network resources using
the LANtastic 32-bit Client for Windows 95 software.
New LANtastic for Windows 95 Version
====================================
In early 1996, Artisoft will release a version of LANtastic that optimizes
Windows 95 features and includes full 32-bit client and server LANtastic
networking. LANtastic continues to offer its hallmark ease of use,
excellent security and scalability. It also gives you a drag-and-drop user
interface, integration with DOS, Windows, OS/2 and Windows 95 platforms, as
well as easy connectivity to existing Microsoft and Novell networks.
Special Offer
-------------
When LANtastic for Windows 95 is released, Artisoft will offer a special
promotion for customers who have recently purchased LANtastic V6.0 or
LANtastic Power Suite. If you buy LANtastic V6.0 or LANtastic Power Suite
between now and the time of the formal LANtastic for Windows 95 product
announcement, you'll receive a substantial discount on conversions to new
LANtastic for Windows 95 capabilities. Pricing for these upgrades will be
available within 60 days of product availability.
To run LANtastic or LANtastic Power Suite with Windows 95, you'll need a
386DX33 with 8MB RAM minimum for workstations and a 486DX33 with 16MB RAM
minimum for servers. NodeRunner network adapter cards are recommended with
LANtastic and Power Suite on Windows 95 platforms.
USING THIS FILE
===============
This file contains important information about running LANtastic (R) V6.0 and
Microsoft (R) Windows (R) 95 on the same computer.
The first two sections are intended for all LANtastic V6.0 users. You'll need
to read through these sections before you begin installing LANtastic or
Windows 95:
* In the first section, you'll find general guidelines and explanations of
some of the limitations of running LANtastic with Windows 95.
* In the second section, you'll find information about the downloadable files
you need to run LANtastic V6.0 with Windows 95. These files are available
along with the latest version of this text file on Artisoft's on-line
support services. If you haven't already downloaded these files,
you'll save time later if you do so before you begin installing your
software.
The next two sections contain setup instructions for the following scenarios:
* Installing LANtastic V6.0 on a computer that's already running Windows 95.
* Installing Windows 95 on a computer that's already running LANtastic V6.0.
If the computer is DOS-only, refer to the instructions in the section titled
"Installing Windows 95 on a LANtastic DOS-only computer."
The final sections provide problem-solving information:
* If you have problems running LANtastic V6.0 and Windows 95, refer first to
the "Troubleshooting" section.
* If the problems persist after you've worked through the "Troubleshooting"
section, refer to the final section of this file, "Calling Technical
Support."
RUNNING LANTASTIC V6.0 WITH WINDOWS 95
======================================
This section provides general guidelines and other information about installing
and using LANtastic V6.0 with Windows 95. To ensure your network setup will be
able to meet all your needs, it's best to consider these guidelines before you
begin installing software.
NOTE: Updated guidelines are available on Artisoft's on-line support services.
For more information, refer to the section "Downloading the files you
need" later in this file.
Installation issues
-------------------
* The LANtastic network operating system won't function correctly with the
Windows 95 networking components. This means that in order to use LANtastic,
you'll have to disable Windows 95 networking, as described in the setup
instructions later in this file.
* LANtastic's SMB- and NCP-client support features won't function correctly
under Windows 95. This means:
* If you're installing LANtastic on a computer that's already running
Windows 95, you must not select any of the Client to... features.
* If you're installing Windows 95 on a computer that's already running
LANtastic with any Client to... features enabled, you must reinstall
LANtastic and disable these features before running the Windows 95
Setup program.
* Exchange Mail and Scheduler won't function correctly under Windows 95.
Creating and canceling network connections
------------------------------------------
* Always use LANtastic's Net program to create or cancel network connections
on a Windows 95 computer. Don't use the Windows 95 Explorer.
* When you use the Net program to create or cancel connections, the changes
you make won't appear under Windows 95 Explorer's All Folders list until
you open the View menu and select the Refresh option.
Sharing CD-ROM drives
---------------------
* On a Windows 95 computer, when you have a CD-ROM drive that's using
Windows 95's CDFS driver software, the CD-ROM drive won't appear in
LANtastic Net's Drive Connections screen. (The connection will appear under
Windows 95 Explorer.) You'll need to remember not to use the drive letter
that's connected to the CD-ROM drive to make any other drive connections.
* If you want to share a CD-ROM drive on your Windows 95 computer across the
network and you're using Windows 95's CDFS driver software, you must make
sure DOS is specified as the drive type on the LANtastic Network Manager
Resource Parameters screen. If you're using another CD-ROM driver, such as
MSCDEX.EXE, make sure CD-ROM is specified as the drive type.
Sharing files on the network
----------------------------
* Windows 95 supports the use of long filenames. Using LANtastic, you'll be
able to open, create, copy and execute these files, which will appear in a
truncated "8.3" DOS format.
* A LANtastic V6.0 server can share a maximum of only 255 files under Windows
95. (This is the maximum value that can be set on the FILES= line of the
computer's CONFIG.SYS file.)
* On a LANtastic V6.0 workstation, each of your 32-bit Windows 95
applications will, by default, be able to open only 15 files across the
network. If you need to open more than 15 files in one application, see
the section titled "Using MOREFILE.EXE" later in this file.
Using shared printers
---------------------
The first time you want to print across the network from a Windows 95
workstation to a shared printer, you must complete the Add Printer process
for a network printer, as described in your Windows 95 documentation.
LANtastic pop-up messages
-------------------------
LANtastic pop-up messages - for example, a warning of a server that's going
to shut down - won't appear under Windows 95.
Shutting down Windows 95 or SERVER
----------------------------------
Because LANtastic pop-up messages won't appear under Windows 95, make sure
you check that nobody is using any files on your computer BEFORE you shut
down Windows 95 or the LANtastic SERVER program.
DOWNLOADING THE FILES YOU NEED
==============================
Whether you're planning to install LANtastic V6.0 on a Windows 95 computer or
vice versa, you need to download WIN95NOS.EXE from one of Artisoft's on-line
support services. This self-extracting file contains three files: the latest
version of this text file, LANTASTI.INF and MOREFILE.EXE. To use this file,
copy it to your LANtastic installation directory (usually C:\LANTASTI).
At the DOS prompt, at the LANtastic installation directory, type
WIN95NOS.EXE. Then continue with the instructions in this file.
The LANTASTI.INF file contains settings that Windows 95 needs to work with
LANtastic. You'll need this file when you're installing LANtastic V6.0 on a
Windows 95 computer. You may need this file if you're installing Windows 95 on
a LANtastic V6.0 computer. If you'll be installing software at a number of
computers, you may find it more convenient if you copy the LANTASTI.INF file
to a floppy disk.
MOREFILE.EXE is a terminate-and-stay-resident (TSR) program that increases
the number of files on a LANtastic network server that can be opened by a
workstation's 32-bit Windows 95 applications across the network. For
information about using MOREFILE.EXE, refer to the section titled
"Using MOREFILE.EXE" later in this file. Be sure you use MOREFILE.EXE only
if you need to open more than 15 files in any one application.
If you haven't already done so, it's recommended that you download
WIN95NOS.EXE before you begin to install your new LANtastic or Windows 95
software. This file is available on the following services:
* The Arti-Facts(SM) electronic bulletin board service (BBS).
* Artisoft's CompuServe(R) forum.
* Artisoft's Anonymous FTP Server on the Internet.
For information about using these services, refer to your LANtastic manuals
or to the Directory of Technical Support Services that came in your LANtastic
package.
NOTE: You may want to check for updated information about running
LANtastic V6.0 with Windows 95. You can do this through the
Artisoft Home Page on the World Wide Web and via Artisoft's
FaxReturn(SM) electronic facsimile system (download document
number 458).
INSTALLING LANTASTIC V6.0 ON A WINDOWS 95 COMPUTER
==================================================
This section explains how to install LANtastic V6.0 on a computer that's
already running Windows 95.
After you've completed the setup steps here, you can use LANtastic in much the
same way you would on a computer running Windows or Windows for Workgroups.
However, there will be some limitations. If you haven't already done so,
refer to the section "Running LANtastic V6.0 with Windows 95" earlier in this
file for detailed information. Do this before you begin installing your
software.
-----------------------------------------------------------------------------
Be sure to follow all of the setup instructions in this section carefully.
Don't use the on-screen instructions. To keep track of your progress, you may
want to check off each step as you complete it.
-----------------------------------------------------------------------------
WARNING! When you're running the LANtastic Install program and the
Installation Complete screen appears, DO NOT RESTART THE COMPUTER.
Instead follow the setup instructions in this section.
1. If you haven't already done so, download the WIN95NOS.EXE file from one of
Artisoft's on-line support services (see the previous section in this file,
"Downloading the files you need").
NOTE: It's recommended that you have a Windows 95 startup disk handy. You
may need this disk to restart Windows 95 if the computer fails to
restart correctly after this setup process.
2. Make sure Windows 95 has modified the computer's configuration files for
networking. To do this:
* At the Windows 95 desktop, choose the Start button and select Settings,
then Control Panel. Locate and double-click on the Network icon to bring
up the Network window.
* If you see entries in the network components field, under the
Configuration tab, go to step 3.
* If there are no entries in the network components field, complete the
Windows 95 Add New Hardware process, as described in your Windows 95
documentation, before continuing with this setup process.
3. Insert a working copy of the first LANtastic diskette into one of the
computer's floppy drives.
4. At the Windows 95 desktop, choose the Start button in the taskbar and
select Run.
5. In the Run window, type A:\INSTALL where A: is the drive where you placed
the first diskette. Then choose OK.
6. You can follow the installation instructions in your LANtastic Installation
and Management Guide, selecting any options you require WITH THE FOLLOWING
EXCEPTIONS:
* At the Select all that apply screen, don't select any of the Client to...
options. LANtastic's SMB- and NCP-client support features won't function
correctly under Windows 95.
* After you've worked through the installation screens, the file-copying
process may take a few minutes.
* At the Artisoft Install Message screen, when the Installation Complete
message appears, choose Cancel. DO NOT CHOOSE OK TO RESTART THE
COMPUTER.
* At the Artisoft Install Choice screen, choose Yes to exit the installation
program.
NOTE: If you do restart the computer at the Artisoft Install Message screen,
a DOS warning screen appears. Refer to the steps in the
"Troubleshooting" section later in this file.
* If a message screen appears warning that the Install program has
performed an illegal operation, ignore it. Simply choose Close.
7. At the Windows 95 desktop, choose the Start button and select Settings,
then Control Panel. Locate and double-click on the Network icon to bring
up the Network window.
8. In the network components field, under the Configuration tab, highlight
the first entry and choose the Remove button to clear it from the field.
Repeat this process until all entries are cleared.
9. When the network components field is empty, choose the Add button. The
Select Network Component Type window appears.
10.In the main field, select Client, then choose the Add button. The Select
Network Client window appears.
11.Choose the Have Disk button, then specify the path to the LANTASTI.INF
file you downloaded from one of Artisoft's on-line support services (see
the section "Downloading the files you need" earlier in this file). To do
this, complete one of the following steps:
* If you copied the file to a floppy diskette, insert the diskette into one
of the computer's floppy drives, then type A:\ where A: is the drive
where you placed the diskette. Then choose OK.
* If you copied the file to the computer's hard drive, type C:\ then choose
OK.
12.The Select Network Client window appears, showing Artisoft LANtastic
(version 6.0 and above). Choose OK. The Network window appears again,
showing that Artisoft LANtastic is the only network component installed.
Choose OK again.
13.If a message screen appears warning that you must provide computer
and workgroup names to identify the computer on the network, choose OK.
The Network window reappears. Select the Identification tab and type in a
computer name, workgroup name and computer description. You can type
anything in these fields. (LANtastic doesn't use this information.) Then
choose OK.
14.After a Copying Files window appears, a message screen appears prompting
you to insert the Artisoft LANtastic Windows driver disk. You can ignore
this message. Simply choose OK. Another Copying Files window appears.
15.The second Copying files window warns that the LANTASTI.386 file could
not be found. LANTASTI.386 is in the directory where you installed
LANtastic (by default, C:\LANTASTI). In the Copy files from field, specify
the directory where the LANtastic files were installed, then choose OK.
16.If you're prompted to insert your Windows 95 CD-ROM or one of your Windows
95 diskettes, do so and choose OK to return to a Copying Files window.
Then complete one of the following steps:
* If you inserted the Windows 95 CD-ROM, type D:\WIN95 where D: is the
drive where you placed the CD-ROM. Then choose OK.
* If you inserted a Windows 95 diskette, type A:\ where A: is the drive
where you placed the diskette. Then choose OK.
17.When the System Settings Change dialog box appears, choose No. DO NOT
RESTART THE COMPUTER.
18.Use a text editor to open the SYSTEM.INI file in the WINDOWS directory.
To use the Windows 95 Notepad, for example, choose the Start button from
the taskbar, select Run, type SYSTEM.INI and choose OK. When you've
opened the file, locate the [386Enh] section and make sure the NETWORK= ...
line appears as:
NETWORK=C:\WINDOWS\SYSTEM\LANTASTI.386
Save your changes and exit the file.
19.Using a text editor, open the AUTOEXEC.BAT file and complete the
following steps:
* Make sure the command that runs LANtastic - by default, this is
CALL C:\LANTASTI\STARTNET.BAT - appears after the PATH... line.
* If you're using a CD-ROM drive, make sure the command line that runs
your CD-ROM software appears after the CALL ... line. You can find the
CD-ROM command line by reading your CD-ROM drive documentation. For most
CD-ROM drives this line contains the program MSCDEX.EXE
NOTE: These instructions may differ from the CD-ROM manufacturer's guidelines.
However, with LANtastic you must run the CD-ROM software in the
sequence described above.
* Save any changes and exit the file.
20.Restart the computer. To do this, at the Windows 95 desktop, choose the
Start button from the taskbar, select Shutdown, then Restart.
21.If a message appears informing you that the Program Manager is being
updated, choose OK.
When the Windows 95 desktop reappears, you'll see LANtastic Net minimized in
the taskbar.
NOTE: If LANtastic Net doesn't appear in the taskbar, or the network
doesn't function correctly, refer to the "Troubleshooting" section
later in this file.
Installing Windows 95 on a LANtastic DOS-only computer
======================================================
The instructions for installing Windows 95 on a computer that's already running
LANtastic V6.0 assume the computer is already running Windows 3.X or Windows
for Workgroups. If the computer is DOS-only:
1. Make sure no LANtastic programs are running by using the /REMOVE switch.
For example, type SERVER /REMOVE <Enter> to make sure the SERVER program
isn't running.
2. Do the same to remove REDIR, AILANBIO (if you're using it), and your
network adapter driver. For example, if you're using a NodeRunner (TM)
adapter, you'd type NR /REMOVE <Enter>.
3. Install Windows 95 according to the instructions in your Windows 95
documentation.
4. After you've installed Windows 95, reinstall LANtastic V6.0 according to
the instructions in the previous section "Installing LANtastic V6.0 on
a Windows 95 computer."
INSTALLING WINDOWS 95 ON A LANTASTIC V6.0 COMPUTER
==================================================
This section explains how to install Windows 95 on a computer that's already
running LANtastic V6.0.
When you've completed the setup steps here, you can use LANtastic in much the
same way you would on a computer running Windows or Windows for Workgroups.
However, there will be some limitations. If you haven't already done so, refer
to the section "Running LANtastic V6.0 with Windows 95" earlier in this file
for detailed information. Do this before you begin installing your software.
-----------------------------------------------------------------------------
Be sure to follow all of the setup instructions in this section carefully.
Don't follow the on-screen instructions. To keep track of your progress, you
may want to check off each step as you complete it.
-----------------------------------------------------------------------------
NOTE: These instructions assume the computer is running Windows 3.X or
Windows for Workgroups. (Whichever is the case, the setup steps are
the same.) If the computer is DOS-only, refer to the previous section
"Installing Windows 95 on a DOS-only computer."
1. If you haven't already done so:
* Download the WIN95NOS.EXE file from one of Artisoft's on-line support
services. (See the section "Downloading the files you need" earlier in
this file.)
* Make sure you know the directory where LANtastic was installed on this
computer (by default, this is C:\LANTASTI). As you work through these
steps, you'll need to type in the path to the LANTASTI.386 network
driver file in your LANtastic directory.
2. Exit Windows and check that the LANtastic network is running but the
SERVER program isn't. To do this, at the DOS prompt type
NET SHOW |MORE <Enter>
where "|" is the pipe character (Shift+\). Then complete one of the
following steps:
* If you see the line "Machine [name] is being used as a Redirector and
a Server," type SERVER /REMOVE <Enter>. Then skip to step 3 below.
* If you see the line "Machine [name] is being used as a Redirector" (but
there's no mention of Server), simply go to step 3 below.
* If you see the message "ERROR: LANtastic (R) Redirector (REDIR) must be
installed" or "Bad Command or file name," type
CD LANTASTI <Enter>
STARTNET <Enter>
SERVER /REMOVE <Enter>
Then complete step 3.
3. Use a text editor such as Windows Notepad to edit the batch file that runs
the LANtastic SERVER program (usually this is STARTNET.BAT). When you've
opened this file, type REM and a space at the beginning of the SERVER...
line so it appears as REM SERVER... Save your changes and exit the file.
This ensures that if the Windows 95 Setup program stalls and you have to
restart the computer, the LANtastic SERVER program won't run. If you don't
find a line that begins with either SERVER or LH SERVER, exit the file and
continue with step 4.
4. At the DOS prompt type WIN <Enter> to restart Windows.
5. If you're installing Windows 95 from the Windows 95 CD-ROM, load it into
the computer's CD-ROM drive. If you're installing from diskettes, insert a
working copy of the first diskette in one of the computer's floppy drives.
6. Exit all Windows applications, including LANtastic Net, then open the File
menu and choose Run. Type D:\SETUP where D: is the drive where you
placed the CD-ROM or the first diskette. Then choose OK.
7. Follow the installation instructions in your Windows 95 documentation,
selecting any options you require WITH THE FOLLOWING EXCEPTIONS:
* At the Choose Directory screen, it's a good idea to accept the default
installation location. (By default Windows 95 installs to the existing
WINDOWS directory.) If you specify a different installation directory,
you'll have to update all of the computer's configuration files by
reinstalling LANtastic.
* At the Get Connected screen, don't select any of the three options (The
Microsoft Network, Microsoft Mail, or Microsoft Fax). If you want to use
these features, you can enable them later after you've completed the
instructions in this section.
* At the Windows Components screen, select the Install the most common
components... option.
* If an Identification window appears prompting you to supply a computer
name, workgroup name and computer description, you can type anything in
these fields. (LANtastic doesn't use this information.) Then choose OK.
* If a Network window appears warning that LANtastic can't be installed
together with Client for Microsoft Networks, ignore it. Simply choose OK.
* If a Network window appears, warning that Setup hasn't fully detected
your network adapter settings, ignore it. Simply choose OK.
* If you're prompted to insert the Artisoft LANtastic Windows driver
disk, simply choose OK. Then type in the path to the LANTASTI.386
network driver file. LANTASTI.386 is in the directory where LANtastic
was installed; by default, C:\LANTASTI. Choose OK again.
* At the Finishing Setup screen, choose the Finish button to restart the
computer. If the computer seems to lock up, turn it off then on again
and complete the Windows 95 Setup Safe Recovery process.
8. If you edited a batch file that runs the LANtastic SERVER program at step 3
above, use a text editor to open that file. Then delete REM and the space
you added at the beginning of the SERVER... line. Save your changes and
exit the file.
9. Restart the computer. To do this, at the Windows 95 desktop, choose the
Start button from the taskbar, select Shutdown, then Restart.
When the Windows 95 desktop reappears, you'll see LANtastic Net minimized in
the taskbar.
NOTE: If LANtastic Net doesn't appear in the taskbar, or the network doesn't
function correctly, refer to the troubleshooting steps in the next section.
Using MOREFILE.EXE
==================
On a LANtastic V6.0 workstation, each of your 32-bit Windows 95
applications will, by default, be able to open only 15 files across the
network. If you need to open more than 15 files in one application,
you can use use Artisoft's MOREFILE.EXE terminate-and-stay-resident
(TSR) program to allow your workstation's Windows 95 applications to open
a combined total of 255 files across the network. However, some computers
aren't compatible with MOREFILES.EXE, so don't use this application
unless your workstation must have more than 15 files open in one application.
MOREFILE.EXE is included in WIN95NOS.EXE, which you can download from
one of Artisoft's on-line support services. For more information about
using these services, see the section "Downloading the files you need"
earlier in this file. After you've downloaded this program, complete the
following steps at your workstation(s) to allow yourself to open more than
15 files in the same application:
1. Copy MOREFILE.EXE to the directory where LANtastic is installed (by
default C:\LANTASTI).
2. Use a text editor to open the computer's AUTOEXEC.BAT file.
3. Add the following line after the line that calls the STARTNET.BAT file
that runs LANtastic:
MOREFILE /HANDLES=handles /TASKS=tasks
where "handles" is the number of files you want each Windows 95
application to be able to open across the network, and "tasks" is the
maximum number of Windows 95 applications you expect to be running
at the same time plus 5. (Windows 95 requires 5 tasks to run.)
4. Save your changes and exit the file.
5. Make sure the FILES=... line of the computer's CONFIG.SYS file is set to
the maximum combined total of files you'll want to open across the
network (the maximum value is 255).
NOTE: You can use LANtastic's /REMOVE switch to remove MOREFILE.EXE,
if required.
TROUBLESHOOTING
===============
When you restart the computer after installing LANtastic V6.0,
you receive a series of DOS warning messages.
-------------------------------------------------------------
If you're installing LANtastic V6.0 on a computer that's already running
Windows 95 and you restart the computer when the Installation Complete
message appears, a series of DOS warning messages appear, beginning with
"Cannot find a device file that may be needed to run Windows or a Windows
application." To continue with the setup process, you'll need to reboot the
computer using a bootable system diskette. To do this, complete the following
steps:
1. Insert the boot diskette into one of the computer's floppy drives, then
press Ctrl+Alt+Del to restart the computer.
2. At the C:\> prompt, type:
CD \WINDOWS\COMMAND <Enter>
EDIT \WINDOWS\SYSTEM.INI <Enter>
3. In the SYSTEM.INI file, locate the [386Enh] section. Modify the
NETWORK= ... line so it appears as
NETWORK=C:\WINDOWS\SYSTEM\LANTASTI.386
4. Save your changes and exit the file.
5. At the Windows 95 desktop, continue the setup process starting with step 7
in the section "Installing LANtastic V6.0 on a Windows 95 computer" earlier
in this file.
LANtastic Net doesn't appear in the Windows 95 taskbar, or
the network doesn't function correctly.
----------------------------------------------------------
1. Make sure that Artisoft LANtastic is the only network component installed.
To do this:
* At the Windows 95 desktop, choose the Start button and select Settings,
then Control Panel. Double-click on the Network icon to bring up the
Network window.
* If Artisoft LANtastic (version 6.0 and above) is the only entry in the
network components field, go to step 2.
* If the network components field is empty, or includes entries other than
Artisoft LANtastic (version 6.0 and above), repeat steps 8 - 16 in the
section "Installing LANtastic V6.0 on a Windows 95 computer" earlier
in this file.
2. Using the Windows 95 Explorer, locate the LANTASTI.386 file and the
LANTNET.DRV file. Make a note of the full paths to these files. Then use a
text editor to open the SYSTEM.INI file in the Windows directory. To use
the Windows 95 Notepad, for example, choose the Start button from the
taskbar, select Run, type SYSTEM.INI and choose OK. When you've opened
the file, complete the following steps:
* Locate the [boot] section and make sure the NETWORK DRV=... line
specifies the correct path to the LANTNET.DRV file. If it doesn't, type
in the correct path.
* Locate the [386Enh] section and make sure the NETWORK= ... line
specifies the correct path to the LANTASTI.386 file. If it doesn't, type
in the correct path.
* Make sure the *VNETBIOS driver doesn't appear in the NETWORK= ... line.
If this driver appears, delete it.
* Save any changes and exit the file.
3. Restart the computer. To do this, at the Windows 95 desktop, choose the
Start button from the taskbar, select Shutdown, then Restart.
4. If LANtastic Net doesn't appear in the taskbar when the Windows 95 desktop
reappears:
* Open the Network window, as described in step 1, select the Artisoft
LANtastic (version 6.0 and above) entry and choose the Remove button to
delete it from the network components field.
* Complete steps 9 - 16 in the section "Installing LANtastic V6.0 on a
Windows 95 computer" earlier in this file. Then restart the computer.
You have problems printing, using CD-ROM drives or
performing other network functions.
--------------------------------------------------
If you have problems printing to a network printer, using CD-ROM drives,
creating or canceling network connections, or sharing files across the network,
refer to the general guidelines in the section "Running LANtastic V6.0 with
Windows 95" earlier in this file.
CALLING TECHNICAL SUPPORT
=========================
If you have problems running LANtastic V6.0 and Windows 95, refer first to
the "Troubleshooting" section above. If the problems persist, you can get
help by calling one of Artisoft's Priority Support services.
These services are available Monday through Friday, 6 a.m. to 9 p.m., and
Saturday, 7 a.m. to 5 p.m., Mountain Time, excluding holidays. There's no
waiting, and the cost is $2.50 per minute.
* If you prefer the cost to be billed to your phone number, call Priority
900 Support at (900) 555-TECH (8324). This service is available only in
the United States.
* If you prefer the cost to be billed to Visa, Master Card or American
Express, call Priority 800 Support at (800) 293-3936. Priority 800
Support is available in the United States and Canada.
Artisoft also offers a range of on-line services you can use to obtain free
technical support and other information about all Artisoft products. For
detailed information about these services, refer to your LANtastic manuals or
to the Directory of Technical Support Services that came in your LANtastic
package.
NOTE: The Directory of Technical Support Services also contains information
about support services that are available to Artisoft's international
customers.
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